Technical Support Services
Technical Support Services, alleviating your internal burden of every day infrastructure support incidents
Krome offer a range of consultancy and support services tailored around each individual client’s requirements. We can provide you with consultants that will work with you in house to prepare for, or complete, a specific project, or we can provide a token based support offering allowing you to utilise our expertise as and when you require it.
Token Based Technical Support
Krome offer a token based support service which allows you to purchase a set amount of support time, payable monthly, quarterly or annually depending on the level required, you can then utilise your allocated time as and when required. As part of your support we will also offer you a regular site visit, either monthly or quarterly, depending on your preference.
Krome also offer “all inclusive” fixed cost support packages. These packages are tailored to the individual needs of the customer and priced accordingly for those organisations looking to fix the cost of their IT support.
Online Support Portal
All of our clients have access to the Krome secure online support portal. You can use the portal to log support tickets (incidents) and track their progress. All responses are made via the portal are then tracked and you will receive an update when the case is progressed, updated or closed keeping you informed throughout the journey of each incident.
When viewing your tickets, you can see the entire history, including all open and closed tickets. These are viewable at all times for you to inspect all of your support history created by yourself or perhaps the staff members within your organisation. The ticket reference ID’s will also show on your monthly contract review or monthly invoice for pre-paid support, giving you full accountability and transparency of your service contract.
Many companies require additional technical support or consultancy services on a temporary, or part time basis to assist with specific projects or even just with the daily running of their systems. Utilising a member of Krome’s Technical Secondment team at your own premises allows you to have on-site technical resource available as and when it is required. Our on premise technical consultant will have a full grasp of your business needs, your overall infrastructure along with any of your day to day business processes, without having the commitment of a full time employee. The secondment contract term can be as short or as long as you like – we only ask that all secondments are based on a minimum of 2 days per week onsite, however these are fully flexible allowing you to consume 3 days one on particular week and then a single day perhaps a few weeks later – depending on any peaks and troughs you may have in your current IT team.
If you would like to know more about our range of technical support and consultancy services, or would like an online demo of our support portal, please contact us or complete the below form and a member of the Krome team will be in contact.