Every IS department faces the same challenges with internal service level expectations, striving to offer a quality experience to end users by implementing new equipment and systems as quickly and cost effectively as possible, whilst causing minimal disruption to every day function. This is not always possible when equipment is unavailable due to manufacturer lead times or internal resource is stretched on other projects.
Krome offer a complete fulfilment service that will reduce the internal administrative burden and cost, whilst improving delivery/installation times and the overall end user perception of service.
Our fulfilment service can be used for all equipment requirements, from Desktops, Printers, Servers and Enterprise equipment.
Our complete service offering streamlines procurement processes and can be tailored to work for each client’s individual requirements, the service can include:
- Transparent pricing plans.
- Customised online procurement and SLA system.
- Warehousing of stock, enabling us to reduce your lead times.
- Pre delivery configurations of PCs and Servers, including imaging and testing at our site before delivery.
- Asset management services.
- Nationwide installation services within an agreed SLA.
- Onsite cabling services.
- Network design & deployment.
- Onsite staff training and communications.
- Data purging and WEEE compliant disposal.
- An improved user experience
- Faster delivery times for new equipment
- A smaller administrative burden for internal teams
- Reduced costs
- More efficient processes that free up the time of internal staff
- Customised online procurement and SLA tools
- Transparent pricing plans and cost effective installation services
- Responsive and flexible account management
- Warehousing of agreed levels of stock to reduce product lead times
- Nationwide Installation Coverage
- A consistently high quality of service for end users