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PRTG Case Study: The Westgate School

Overview

A PRTG case study demonstrating how proactive network monitoring reduced downtime and improved reliability in a busy school environment.

The Westgate School is a secondary academy in Slough supporting over 1,000 pupils and 140 staff, all of whom rely on IT systems every day to support teaching, learning and school operations.

As technology use increased across classrooms and administrative services, the school’s network became more complex and more critical. Unplanned downtime and reactive issue management were beginning to impact the learning environment, placing pressure on the school’s IT team.

Following consultation with Krome Technologies, Westgate implemented the Paessler PRTG Network Monitoring solution. This PRTG case study highlights how proactive monitoring provided the school with early visibility into issues, allowing problems to be resolved before users were affected.

 

Westgate School logo centred over a blurred background of students using desktop computers in a classroom, illustrating a scene from the IT Infrastructure Case Study or PRTG Case Study.

“My job at Westgate is definitely less stressful thanks to PRTG. I can fix problems before anyone is affected.”

IT Manager, The Westgate School

PRTG Network Monitoring Solution

Krome is a certified Gold Paessler PRTG Partner. We are also one of only two UK PRTG Enterprise Monitor Partners; as such we are able to provide PRTG Network Monitor advice, technical configuration, and full installation services for SMB to Enterprise-sized environments in both public and private sector environments.

Krome deployed and configured a Paessler PRTG Network Monitoring solution tailored to the needs of The Westgate School’s busy education environment.

PRTG was implemented with customised alerting to ensure the IT team was only notified when intervention was genuinely required, avoiding unnecessary noise while maintaining full visibility of the network. Automatic discovery enabled rapid coverage of core infrastructure, virtual servers and critical services.

The solution now provides proactive monitoring across the school’s entire IT estate, giving the IT manager visibility and control both on‑site and remotely via the PRTG mobile app. Issues are identified and resolved behind the scenes, protecting teaching time and ensuring a consistent user experience for staff and pupils.

Key Project Highlights / Benefits

  • Proactive monitoring using Paessler PRTG
  • Reduction in unplanned downtime and critical incidents
  • Improved end‑user experience for staff and pupils
  • Full off‑site visibility and control of the network
  • Simple, targeted alerting without notification overload
  • Early warning of capacity and performance issues

Business Profile

A UK secondary academy school with over 1,000 pupils and 140 staff, operating a technology‑dependent learning environment.

Business Challenge

Unplanned downtime and limited visibility into network health were impacting the school’s learning environment and increasing pressure on the internal IT function.

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