Privacy & Cookie Policies

Information we may collect from you

If you are simply browsing our website, we will not normally collect information that directly identifies you as an individual unless you choose to provide it to us, for example by completing a contact form, subscribing to our communications or requesting information about our services.

When you visit our website, we automatically collect certain technical information through cookies and similar technologies. This may include your IP address, browser type, operating system, pages viewed, the date and time of your visit, referral source and how you interact with our website.

We use Google Analytics to help us understand how visitors use our website so that we can improve its performance, usability and content. Google Analytics provides us with aggregated information about website usage and visitor behaviour.

We also use Lead Forensics, a business intelligence and website visitor identification service, to help us understand which organisations are engaging with our website. Lead Forensics uses IP address information together with publicly available business information to identify the organisations visiting our website and provide us with insights into their engagement with our website. We use this information to better understand interest in our services, improve our website and, where appropriate, support our business development activities. Our lawful basis for processing this information is our legitimate interest in promoting and developing our business in accordance with Article 6(1)(f) of the UK GDPR.

Where you choose to provide us with information, we may collect and process the following:

• Information that you provide by completing forms on our website, including when you request information, enquire about our services, subscribe to our communications or download content.
• Records of any correspondence if you contact us by email, telephone or through our website.
• Information you choose to provide by completing surveys or providing feedback.
• Where you become a customer, details relating to you and your organisation, including contractual information, orders, payment details and any information required for us to provide our services and fulfil our contractual obligations.

IP addresses

We may collect information about the device you use to access our website, including your IP address, browser type, operating system and related technical information. This information is used for system administration, website security, analytics, business visitor identification, troubleshooting and to help us improve the performance and effectiveness of our website and services.

Cookies

We use cookies and similar technologies to ensure our website functions correctly, improve your browsing experience, understand how visitors use our website and support our marketing activities.

A cookie is a small text file that is placed on your device when you visit our website. Cookies help us recognise your device, remember your preferences and collect information about how our website is used.

You can choose to accept or reject non-essential cookies through our cookie consent banner when you first visit our website. You can also manage or delete cookies at any time through your web browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website.

We use WordPress to manage our website, which places a number of cookies that are necessary for the operation of the website. These cookies can generally be identified by names containing “wordpress” or “wp”.

The types of cookies we use include:

Strictly Necessary Cookies
These cookies are essential for the website to function correctly and cannot be switched off in our systems. They enable core functionality such as page navigation, security and accessibility.

Performance and Analytics Cookies
These cookies help us understand how visitors use our website by collecting information such as the pages visited, how visitors navigate the site and any errors encountered. We use this information to improve the performance, usability and content of our website.We use Google Analytics to collect anonymous information about website usage and visitor behaviour. This helps us monitor website performance and understand how visitors interact with our content.

Business Visitor Identification

We also use Lead Forensics, a business intelligence and website visitor identification service. Further information about how this service operates can be found in the Website Analytics and Visitor Identification section below.

For a full list of the cookies used on our website, including their purpose and duration, please refer to our Cookie Preferences centre, which can be accessed via the cookie banner or the cookie settings link on our website.

 

Website Analytics and Visitor Identification

Google Analytics

Google Analytics uses cookies to collect information about how visitors use our website. Information collected may be processed by Google in accordance with Google’s Privacy Policy.

You can prevent Google Analytics from using your information by opting out here.

Where we store your personal data

The data that we collect from you will only be stored and processed by us in the European Economic Area (“EEA”).

Please note our comments above about Google storage of data.

The transmission of information via the Internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data en route to us.  Once we have received your information, we will use strict procedures and security features to secure your personal data.

Uses made of the information

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have expressly consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between us (this will be expanded upon in our business terms).
• To notify you about changes to our services to which you have subscribed.
• As a customer we will use your personal data to fulfil our contractual obligations to you and as part of our overall relationship with our customers.

Your rights

This website is intended for your own individual use.

If you agree to us sending you marketing communications then we may do so, but you can request that we stop doing so at any time by clicking on the unsubscribe button in any e-mails or contacting us.

You have the following rights under current legislation:

• The right to be informed: This privacy policy is intended to meet our obligation to provide “fair processing information”.
• The right of access: You have the right at any time to ask to see a copy of the personal data we hold about you.
• The right to withdraw consent:  Where you have given your consent to our processing you may withdraw this at any time.
• The right to rectification and data quality:  If your personal data is incorrect or incomplete then you may ask us to remedy that.
• The right to erasure including retention and disposal: You may ask us to delete or remove your personal data where there is no compelling reason for its continued processing, but this may affect any services we provide to you.
• The right to restrict processing:  Where you have highlighted an issue with the data.
• The right to data portability: This allows you to request that your personal data be shared with other processors at your request, but given the nature of the services we provide this is unlikely to be of any practical benefit.
• The right to object: Where you have an objection to our processing you may do so.

You may also have the right to lodge a complaint with the Information Commissioner’s Office if you believe we are in breach of our legal obligations under data protection laws.

Please note that while you may want to withdraw your consent to our processing, or ask that your personal data be erased, there may be circumstances in which we are entitled keep a copy.  An example would be so that we can deal with any contractual issues that may arise in the future.

Third-party & affiliate partners

Our site may, from time to time, contain links to and from, the websites of our partner networks and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you use those websites.  These other websites may also use adword tracking facilities, particularly on non-EU websites where this may be permitted.

We use Lead Forensics Ltd to provide business visitor identification services. Lead Forensics processes website visitor information on our behalf in accordance with applicable data protection legislation. Further information can be found in the Lead Forensics Data Compliance page.

For candidates applying for vacancies advertised on Krome’s website, Krome use a trusted third-party supplier to store your data on our behalf. The trusted supplier is Hireful, when clicking on a link to apply for a role, you will be directed away from the Krome Technologies website to the platform hosted by Hireful. View the Hireful Privacy Policy.

For clients using our e-commerce store, we use Stock in the Channel, a third-party provider, to facilitate seamless ordering and delivery. Stock in The Channel collects and processes certain personal data necessary for order fulfillment, including customer names, contact details, and delivery information. This data is used solely for the purpose of validating users and ensuring efficient order processing and delivery. By using our e-commerce platform, you confirm that you understand the store is delivered by a third-party provider and that your personal data will be processed in this way. We take data protection seriously and ensure that Stock in The Channel adheres to GDPR and other relevant data protection laws. For more information on how Stock in The Channel manages personal data, please refer to the Stock In The Channel Privacy Policy.

How long will we keep your data

Information collected through website analytics and business visitor identification services is retained only for as long as necessary to fulfil the purposes described in this policy and to comply with our legal obligations.

This will ultimately depend on the reason we collected your personal data and what we need to do with it.

• We will retain unsuccessful applicant’s data for a period of 24 months to allow us to contact you for future vacancies based on the information you provided during the original application. However, you may request that we do not retain your data if you don’t wish to be considered for future vacancies.
• If it was purely for marketing reasons then we will keep and use your contact details only for so long as you want to be contacted by us.
• If the personal data relates to a contract between us then we may keep a restricted access copy purely for demonstrating and defending our rights under that contract.

Changes to our privacy policy

Krome Technologies will occasionally update this Statement of Privacy to reflect company and customer feedback. Krome Technologies encourages you to periodically review this Statement to be informed of how Krome Technologies is protecting your information. When such a change is made, we will update the “Last Updated” date above.

Ownership of our website and data

We are the owner or the licensee of all intellectual property rights relating to our site, and the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

• You may print off one copy, and may download extracts, of any page(s) from our site for your personal use.  You may draw the attention of others to content posted on our site.
• You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way.
• You may not copy or use any illustrations, photographs, video or audio sequences or any graphics for any other purposes.
• Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
• You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
• You may not re-use any information or materials contained on our website via any deep linking, framing or other techniques which disguise the source or change the appearance of that information or materials.
• If you print, copy or download any part of our site in breach of these terms of use, then in addition to any other rights we may have, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made

3rd party cookies and social networks

If you click on a hyperlink from our website to a third party’s website, share content on a social network or follow a link to our website from a social network (e.g. if you ‘share’ content with or arrive from LinkedIn, Facebook or Twitter) you may be sent cookies from these third party websites.  Third-party websites will have their own privacy and cookie policies which we cannot control.  Please check the third-party websites for more information about their cookies and their privacy policies.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Any product or service information displayed on our website is for information purposes.  We do not guarantee the accuracy of this or that it will meet your individual requirements.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Contact Information

Krome Technologies welcomes your comments regarding this Statement of Privacy. If you believe that Krome Technologies has not adhered to this Statement, please contact Krome Technologies at info@krome.co.uk. We will use commercially reasonable efforts to promptly determine and remedy the problem.