Krome Achieves Microsoft Support Services Partner Designation

Microsoft Support Services Designation

We’re proud to announce that we have successfully achieved the Microsoft Support Services Partner Designation following a rigorous independent audit process.

The Microsoft Support Partner Designation is a significant certification that formally recognises the strength of our technical expertise, support capability, and the consistency of our high levels of customer satisfaction.

This achievement represents more than just another Microsoft accreditation. It provides independent validation of the technical expertise, service quality, customer satisfaction, and operational excellence that we deliver for our clients.

To achieve the designation, partners must undergo a comprehensive independent audit process that assesses multiple aspects of their support operation, including:

• Technical expertise and Microsoft-certified capabilities
• Customer satisfaction performance
• Service delivery processes and governance
• Incident management and escalation procedures
• Operational maturity and service management practices
• Evidence of successful customer outcomes
• Continuous improvement and quality management processes

All areas of the assessment have to be supported with real operational evidence, client data, documented processes and measurable performance metrics.

The audit is designed to ensure that organisations holding the designation consistently deliver high-quality Microsoft support services and have the people, processes, and expertise required to support complex customer environments.

What This Means for Our Clients

For our clients, the Microsoft Support Services Partner Designation provides additional confidence that they are partnering with an organisation that has been independently assessed against Microsoft’s stringent standards.

Expert Microsoft Support

Our clients benefit from direct access to highly skilled technical specialists with extensive experience across Microsoft technologies, including Microsoft 365, Azure, Intune, Entra ID, Defender, Purview, and modern workplace solutions.

Proven Service Excellence

The Microsoft Support Partner designation validates the quality of our service delivery processes, ensuring clients receive consistent, efficient, and professional support when they need it most.

Trusted Technical Guidance

Whether supporting day-to-day operations, complex migrations, security initiatives, cloud transformation projects, or strategic technology decisions, our teams provide trusted Microsoft expertise backed by Microsoft best practices.

High Customer Satisfaction

The Microsoft audit process places significant emphasis on customer success and satisfaction, ensuring that accredited partners consistently deliver measurable value to their clients.

At Krome, delivering exceptional client experiences has always been at the heart of our business.

In our most recent customer satisfaction survey, 100% of respondents stated they would recommend Krome Technologies!

These results reflect the dedication, expertise, and commitment of our technical teams, service desk professionals, consultants, project engineers, and operational staff who work tirelessly to support our clients every day.

Strengthening Our Partnership with Microsoft

As a Microsoft Direct CSP Partner, this designation is another important milestone in our ongoing commitment to the Microsoft ecosystem and reflects the strength of our relationship with Microsoft.

By meeting Microsoft’s support standards and best practices, we’re able to provide our clients with access to the latest expertise, guidance and support capabilities.

It further strengthens our ability to help organisations maximise the value of their Microsoft investments, while ensuring they benefit from proven methodologies, trusted technical advice and a partner that remains closely aligned with Microsoft’s evolving technologies and support frameworks.

A Technical-Led Organisation

Since our formation in 2009, Krome has remained focused on building a business centred around technical excellence.

Today, the majority of our workforce consists of technical professionals, enabling us to provide deep expertise across infrastructure, cloud, cybersecurity, networking, modern workplace technologies, backup and recovery, and managed services.

Our clients benefit from access to a team that combines strategic advisory services with hands-on technical delivery, helping organisations of all sizes navigate increasingly complex technology environments.

Looking Forward

Achieving the Microsoft Support Services Designation is an important milestone, but it is also part of our ongoing commitment to continuous improvement.

As organisations continue to invest in Microsoft technologies to drive productivity, security, collaboration, and innovation, we remain committed to providing the expertise, support, and guidance required to maximise those investments.

If you would like to learn more about how Krome can help you maximise the value of your Microsoft investments, we’d be delighted to speak with you.