Infrastructure Support

Our Support Service

When there is an outage or interruption to services, it can be time-consuming and frustrating navigating the different vendors that make up your infrastructure, trying to get the support you need. Our Infrastructure support model removes this headache, with a single point of contact, we will support you in remediating any outage you may have, working on your behalf to manage the differing vendors that make up your infrastructure. This reduces the workload on your team, but also greatly reduces the stress that an outage can cause.

• Single Point of Contact: Benefit from having a dedicated support team available to assist you round the clock, ensuring timely resolution of issues.
• Standard, Enhanced, Premier, 24x7x365 Levels: Choose from a range of support levels tailored to your specific needs, ensuring that critical your systems receive the appropriate level of coverage.
• Customised Support Agreements: Our team works closely with you to understand your specific infrastructure requirements and devise support agreements that align with your  critical systems and business objectives.
• Onboarding Interview: Prior to commencing support, we conduct a thorough onboarding interview to gather accurate information about your systems and ensure seamless integration with our support services.
• 30-Day SLA: We adhere to a maximum 30-day Service Level Agreement (SLA) for onboarding new support agreements, ensuring that all necessary information is captured and communicated effectively for a seamless service transition.

With our Support Services, you can rest assured that your IT environment is in capable hands, allowing you to focus on driving your business forward with confidence.

It is clearly evident that Krome are a client first organisation and their service delivery goes beyond standard contractual terms. I would, and have, recommended Krome to peers within my industry.”

Head of IT Infrastructure and CISO | Investment Company