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Identity & Access Management, Technical Secondment

Technical Secondment

Many companies require additional technical support or consultancy services to assist with specific projects or even just with the day to day running of their systems, this can be for a number of reasons such as:

  • No internal IT resource.
  • Not enough internal IT resource / simply just a lack of time.
  • Staff holidays or extended absence.
  • Specific knowledge needed around certain products or technologies.
  • Remote sites which need cover where internal team is centrally based.

Utilising a member of Krome’s team for technical secondment at your own site allows you have on-site temporary technical resource available when it’s needed, someone that understands your business needs, your overall infrastructure along with your day to day business processes, without having the commitment of a full time employee.

Technical Secondment Expertise Available

  • Tier 1 – Entry Level Support & Daily Tasks. For example: Desktop support, backup management, user requests, standard Active Directory tasks (adding users, password reset etc), anti-virus and security policies, peripheral management and troubleshooting.
  • Tier 2 – High Level Support & Systems Management. For example: High level user support, group policy amendments, physical and virtual machine management, storage management, disaster recovery systems, server deployment and management.
  • Tier 3 – Expert & High End Infrastructure. For example: Our Tier 3 specialists have a wealth of professional expertise that can cover any and all of your high level technical requirements. Krome will select the specific engineer for your particular needs to deliver the highest levels of support as required.

Key Advantages

  • Streamlined Onsite Support: Benefit from a technical secondment consultant who integrates seamlessly with your team, offering technical expertise and IT support onsite.
  • Recruitment Simplification: Skip recruitment hassles and costs; Krome manages the entire process, providing qualified technical talent without the overhead.
  • Holiday Cover Assurance: Enjoy uninterrupted support with holiday cover provided by capable members of our team, ensuring continuity and service excellence.
  • Comprehensive Expertise Access: Access Krome’s extensive expertise, spanning storage, networking, and cloud services, ensuring rapid resolution of onsite technical challenges.
  • Training and Certification Support: Krome covers all training and certification costs, ensuring our team remains up-to-date with tailored pre-contract training and ongoing education.
24x7 IT Support

"From advice on what equipment we should get, to supporting our IT infrastructure, including training, it has been an overall great experience. We know we are in safe hands."

IT Director | Lumos
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Want to know more?

If you require additional technical support or consultancy services get in touch with us today on 01932 232345.