Skip to content
About > Client success > Case Studies > Case Study: Leading UK Insurers Cloud Based Call Recording Archival Platform

Case Study: Leading UK Insurers Cloud Based Call Recording Archival Platform

Overview

A major UK insurer needed a robust cloud-based solution for call recording archival, migrating around 200 million legacy call records from multiple file types and tape technologies to a secure, searchable platform.

In order to meet their requirements, Krome designed a large, cloud-based StorARCH solution to host approximately 200 million call records, Krome designed the solution with 800TB’s of Dell EqualLogic PS Series Storage, Force 10 Dell Networking Switches, PowerEdge R8000 Series Servers and Palo Alto Networks Firewalls. The solution is hosted across two geographically diverse data centre locations.

In addition to the physical infrastructure, Krome’s bespoke StorARCH solution enables the call recording data to be comprehensively searched and retrieved, via a secure central access, by call recording site, date or time of call, agent name, policy number, client name or any other data available from the original metadata file.

 

A man wearing a headset and white shirt is sitting at a desk, smiling while working in an office environment with Call Recording Archival systems.

“Krome certainly exceeded our expectations, we were not sure that all of the historic data could be successfully migrated, but Krome achieved it. There were multiple challenges along the way, where other people would have regarded the task as impractical or impossible, Krome found a way to overcome them.”

Technology Manager, Large UK Insurance Company

The Challenge

Following divestment from a shared platform, the insurer faced the challenge of consolidating historic call recordings and ensuring secure, compliant call recording archival. The legacy tape media risked deterioration, and users required fast, reliable search and retrieval across all archived records.

Business Profile:

A FTSE 100-listed, retail general insurer with 14,000 employees.

The Solution: Cloud Call Recording Archival

Krome Technologies delivered a managed cloud-based call recording archival platform, featuring:

  • Migration of approximately 200 million legacy call recordings
  • 800TB of replicated Dell storage across two data centres
  • Bespoke media archive and recovery system for secure, fast access
  • Browser-based, fully searchable archive store with advanced indexing
  • Sub-10 second search times and 100% data accuracy

The Benefits

The call recording archival solution improved business efficiency, reduced administrative workload, and provided a single point of access for users. End users now benefit from fast, secure retrieval of historic call data, supporting legal and business needs.

To read the full case study, please complete the form below.

Request Case Study

First Name
Last Name
This field is hidden when viewing the form

Related Case Studies

View all

Case Study: Virtual Desktop Infrastructure (VDI) for Global Law Firm Davies Arnold Cooper

VDI solution designed to deliver an end-to-end IT service delivery and a flexible working environment for staff across a global network

Case Study: SilverPeak WAN Optimisation for Furniture Manufacturer Symphony Group

Symphony Group choose SilverPeak WAN optimisation to overcome network performance challenges and lower ongoing WAN costs.