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IT Support Case Study for leading Independent Financial Advisors HFMC
Overview
Transforming unstable IT systems into a reliable, proactively managed infrastructure to support business productivity and growth.
HFMC Wealth is a leading independent financial advisory firm providing wealth management, pensions and investment services to clients across the UK and internationally. With 70 employees (at the time, now around 150) operating across multiple locations, the business depends on reliable IT systems to deliver a high standard of service to its clients.
Prior to engaging Krome Technologies, HFMC was experiencing persistent IT issues, including system instability, lack of backup processes and slow response times to support requests. The internal support model was reactive and under strain, resulting in frequent disruption and a growing impact on staff productivity.
Krome Technologies was engaged to stabilise the environment and deliver a fully managed support service. This managed IT support case study highlights how Krome transformed HFMC’s infrastructure and support model through proactive maintenance, system upgrades and responsive service delivery.
“We feel that Krome are on our side; they actually feel like partners. We trust Krome completely.”
HFMC Wealth | DirectorProactive Managed IT Support & Infrastructure Stabilisation
As part of this IT support services case study, Krome implemented a structured support model combining reactive helpdesk services with proactive infrastructure management.
The initial phase focused on rebuilding and upgrading critical components of the IT environment to eliminate recurring issues and improve overall system stability. This was followed by the introduction of a centralised helpdesk and dedicated support processes, providing users with direct access to technical expertise.
Krome also introduced a proactive maintenance approach, including regular on‑site technical support to identify and resolve potential issues before they impacted the business. This shift from reactive to preventative support significantly reduced downtime and improved overall system performance.
Key Project Highlights / Benefits
- Stabilised previously unreliable IT infrastructure
- Significant reduction in unplanned downtime
- Introduction of proactive, preventative support model
- Faster response times via centralised helpdesk
- Improved user experience and staff productivity
- Long‑term IT strategy supported by Krome expertise
Business Profile
An independent financial advisory firm, now with 150 employees across multiple UK locations, delivering specialist financial services to private and corporate clients.
Business Challenge
A failing IT support model, unstable systems and lack of structured infrastructure management were causing frequent disruption, reduced productivity and increasing pressure on internal resources.
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