Case Study: SOC & Managed Services – Built for Scale, Secured for Trust – KMF Group

Overview

To support rapid growth while protecting brand reputation and client trust, KMF Group partnered with Krome Technologies to put a secure, resilient, and scalable technology foundation in place.

Know Mean Feat (KMF Group) is a market-leading retail marketing agency delivering end-to-end creative, production, and installation services for high-performing brands and retailers across the retail landscape.

Founded in 2020, KMF has seen rapid and sustained growth over the past six years. Today, the business employs more than 120 people across multiple locations, including Surrey and Manchester, and supports a highly distributed workforce of office-based, on-site, and remote users.

To support this growth and ensure their IT estate could keep pace with the scale, pace, and reliability their high-profile retail clients expect, KMF partnered with Krome Technologies to strengthen the security, resilience, and scalability of their IT operations.

Through a combination of Managed Services, Security Operations Centre (SOC) capabilities, and User Support Services, Krome delivers measurable improvements in system resilience, security posture, and service quality.

“What stands out with Krome is the genuine partnership approach. They don’t just support our systems; they care about the success of our business. Their team works alongside ours, proactively guiding us and making sure our operations run smoothly so we can stay focused on delivering for our clients.”

COO | KMF Group

Managed Services & SOC: From reactive support to proactive, governed operations

With a growing, distributed workforce and an increasing reliance on digital systems to deliver high-profile client work, KMF recognised the need to introduce greater structure, consistency, and forward planning to ensure its IT estate could scale securely and reliably alongside the business.

Krome delivers fully governed Managed Services for KMF Group, providing proactive monitoring, lifecycle management, and SLA‑driven support across their Microsoft 365 environment, endpoints, and core infrastructure, enabling the business to scale securely and reliably.

Krome’s 24/7 Security Operations Centre (SOC) integrates Microsoft Defender and Sentinel to deliver continuous threat detection, vulnerability management, and Secure Score optimisation, giving KMF clear visibility and confidence in their security posture.

Alongside this, Krome provides consistent end‑user and platform support through a tiered service model with regular service reviews, reducing recurring issues and allowing KMF’s teams to stay focused on delivering high‑profile client projects.

Krome’s Managed Services have given us the confidence that our systems will keep pace. Their expert monitoring and preventative maintenance mean issues are addressed before they impact us, helping us maintain the level of reliability our clients expect, explains their COO.

Key Project Highlights

• Improved visibility into IT performance
• Stabilisation of the network and security infrastructure
• Reduced operational risk through proactive insights
• Strengthened threat detection and response
• Rapid identification of vulnerabilities and prioritised remediation
• Continuous improvement across their Microsoft Cloud environment
• Reliable end-user support with consistent SLA performance

Business Profile

Retail Marketing Agency with approx. 120 employees.

Business Challenge

To support rapid growth and ensure their IT estate could keep pace with the scale, pace, and reliability their high-profile retail clients expect, KMF partnered with Krome Technologies to strengthen the security, resilience, and scalability of their IT operations.

To read the full SOC Managed Services case study for KMF, please complete the form below.