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How can we help

With our offerings around user or infrastructure/cloud support, and managed services we can augment your team on a project basis, or as part of your long-term strategy.

Supporting enterprises across all verticals, our consultants will work with you to define which of our support offerings best meets your requirements so that you can rest assured that your systems are in safe hands.

  • Responsive IT Helpdesk: Krome’s in-house support helpdesk is located at our Head Office in Chertsey, Surrey. Offering efficient issue resolution via our 1st, 2nd, 3rd line, and Subject Matter Experts, with standard, enhanced and managed 24×7 plans available.
  • End-User Remote Support: Cost-effective end-user support, per user, per week, enhancing your team’s capabilities.
  • Solution Support: Three levels of support, inc 24x7x365, tailored to critical systems, ensuring appropriate coverage.
  • Online Support Portal: Secure ITSM portal for incident logging and tracking, offering full transparency.
  • Managed Services: From proactive monitoring to patch management, firmware upgrades to fault remediation, working alongside our SOC, our team will manage your environment giving you the freedom to focus on your other business initiatives.
  • Seconded Support: With our large technical contingent, we can provide you with highly skilled individuals on a full or part-time basis to work as an extension of your team.
Insight & Resources

100% of Krome’s Clients Stated They Would Recommend Us – 28% Already Have!

In our 2025 client satisfaction survey 100% of our clients said they would recommend us.

23 March, 2026
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3 mins read

Krome Reports A Record Year of Growth

Krome achieves a record turnover of £30.4m, surpassing targets and showcasing organic growth success

09 December, 2025
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2 mins read

How IT Leaders Can ‘Do More with Less’ by Leveraging Existing Resources

A strategic focus on optimising efficiency, reducing costs, and maximising productivity.

05 December, 2023
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4 mins read

Krome Achieves CREST Certification for SOC Services and Vulnerability Assessments

Krome proudly announces its recent attainment of CREST certification for its SOC (Security Operation

01 June, 2023
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2 mins read

Managed IT Services Provider vs. In-House IT: Which is Right for Your Business?

In today’s rapidly evolving technological landscape, with more and more cloud or “as-a-service

15 May, 2023
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6 mins read

How to customise PRTG and extend your monitoring capabilities

Monitor almost anything and everything, from server rooms to cloud services, and tailor alerts, repo

27 March, 2023
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7 mins read
A man wearing headphones focuses intently on his computer screen in a room illuminated with red lighting, working at a Managed Services Provider.

“Krome are a pleasure to work with. Speedy response times, and invaluable technical support at all times.”

Logicalis UK | Technology
Our Partners in Technology & Expertise

Want to know more?

Contact us today to explore how our tailored solutions can align with your business priorities.