97% of Krome’s Clients Stated They Would Recommend Us – 27% Already Have!

2023 Annual Client Satisfaction Survey

In our 2023 Krome client satisfaction survey we are pleased to report that 97% of our clients said they would recommend us, with 27% stating they already had.

Krome is a culture-driven, people-first technology consultancy that delivers the one thing that all businesses desire, peace of mind. Our personal approach helps build collaborative, long-lasting relationships, which consistently deliver better results for our clients.

To ensure that we are meeting, or exceeding expectations, we survey our clients annually and share the results publicly.

The 2023 survey was distributed to clients throughout January and February 2024, to any organisations that had partnered with Krome throughout the previous year, regardless of whether they were new or long-term Krome clients.

We’re delighted to report that we’re consistently achieving a high level of satisfaction in all areas of our business, with the majority of our clients rating us as good, excellent, or exceptional.

We received a response rate of 43% from the clients surveyed, ranging from new clients to Krome in 2023, to long-term clients that have dealt with Krome for 5 or more years.

97% Recommendation Rate!

Out of the responses received:

• 97% of our clients stated they would recommend Krome to others.
• 27% of our clients stated they had already recommended Krome.
• 98% of clients rated our professional services as good to exceptional.
• 98% of clients rated our account management as good to exceptional.
• 98% of clients rated our installation/delivery team as good to exceptional.

“Krome always goes over and above, and brings vast knowledge and experience across many projects and services.”

Client feedback provided in the survey

How our clients said we compare to other partners.

At Krome, we differentiate ourselves from the competition through our people-centric approach, working collaboratively with our clients as trusted, long-term partners. We build solid, reliable relationships, consistently going above and beyond to deliver high-quality solutions and services that exceed expectations.

When asked how we compare to their other technology partners, clients rated us

• 8% Average
• 23% Good
• 50% Excellent
• 19% Exceptional

Krome have continued to develop their capabilities year on year and it is exciting to see where they will be in the years to come. It is clearly evident that they are a client-first organisation and their service delivery goes beyond standard contractual terms. I would, and have, recommended Krome to peers within my industry.

Client feedback provided in the survey

Consistently achieving first-rate service levels

Throughout the past 10 years of Krome client satisfaction survey data, we’ve received an average rating of 96% of good, excellent, or exceptional across the business.

We value the feedback we receive from our annual survey and utilise it to improve every aspect of our operations.

In response to last year’s Krome client satisfaction survey feedback, we’ve implemented several changes to our systems and internal processes. These modifications have had a positive impact both within our organisation and externally.

If you would like to provide us with any feedback outside of our annual client satisfaction survey, please email feedback@krome.co.uk.

Download the full report

To download and view the full report, which includes the details of how our clients rate us across all areas of the business, client testimonials and more, please click on the link below.

Download 2023 Client Satisfaction Report