94% of Krome’s Clients Stated They Would Recommend Us – 22% Already Have!

2024 Annual Client Satisfaction Survey

In our 2024 Krome client satisfaction survey we are pleased to report that 94% of our clients said they would recommend us, with 22% stating they already had.

At Krome, we are driven by a culture that prioritises people, creating strong, lasting partnerships built on trust and collaboration.

With a constant drive to improve and adapt, we’re committed to delivering exceptional service while leveraging our deep technology expertise to support your ongoing success. To ensure that we are meeting, or exceeding expectations, we survey our clients annually and share the results publicly.

The 2024 survey was distributed to clients at the beginning of January 2025, to any organisations that had partnered with Krome throughout the previous year, regardless of whether they were new or long-term Krome clients.

We’re delighted to report that we’re consistently achieving a high level of satisfaction in all areas of our business, with the majority of our clients rating us as good, excellent, or exceptional.

We received a response rate of 46% from the clients surveyed, ranging from new clients to Krome in 2024, to long-term clients that have dealt with Krome for 5 or more years.

94% Recommendation Rate

It is worth noting that 22% of the responses came from new clients in 2024 with some stating that they would not recommend us yet, solely based on the short length of the relationship.

Out of the responses received:

• 94% of our clients stated they would recommend Krome to others.
• 22% of our clients stated they had already recommended Krome.
• 100% of clients rated our cyber security services as good to exceptional.
• 100% of clients rated our strategic advisory services as good to exceptional.
• 98% of clients rated our professional services as good to exceptional.
• 98% of clients rated our account management as good to exceptional.
• 98% of clients rated our installation team as good to exceptional.

“A brilliant all-round partner to work with. Response times, project management, and technical expertise are excellent.”

Client feedback provided in the survey

How our clients said we compare to other partners.

At Krome we believe in building strong, lasting relationships. We don’t see ourselves as just another provider; we aim to become a true extension of your team, working together to achieve success.

By working closely with you, we understand your challenges, goals, and what really matters to your business. Our people-first approach sets us apart, making sure that every solution we deliver isn’t just technically sound but actually helps you to succeed.

We take pride in going the extra mile, whether it’s responding quickly when it matters most, offering advice before problems arise, or tailoring solutions to fit specific needs.

Our team genuinely cares about the work we do and the people we work with, which is why our clients trust us as long-term strategic partners.

When asked how we compare to their other technology partners, clients rated us:

“Everybody I have interaction with goes above and beyond. It is what makes Krome, Krome.”

Client feedback provided in the survey

Consistently achieving first-rate service levels

We have been running our annual survey for the past 11 years now, and over these years we’ve received an average rating of 96% of good, excellent, or exceptional across the business and an average recommendation rate of 98% overall.

Over the past year, we have remained dedicated to delivering exceptional service, strengthening relationships, and continuously improving to meet our client’s needs. Your feedback drives enhancements across our operations, ensuring we maintain the high standards you expect. We are always evolving, investing in new technologies, and refining our services to enhance our clients’ experience.

In response to last year’s Krome client satisfaction survey feedback, we’ve implemented several changes to our systems and internal processes. These modifications have had a positive impact both within our organisation and externally.

If you would like to provide us with any feedback outside of our annual client satisfaction survey, please email feedback@krome.co.uk.

Download the full report

To download and view the full report, which includes the details of how our clients rate us across all areas of the business, client testimonials and more, please click on the link below.

Download 2024 Client Satisfaction Report