Case Study: Large Retailer Microsoft Windows XP Migration Project

This retail giant required an agile partner that would fully support the migration of their 18,000 PCs from Windows XP to Windows 7 and Windows 8.1 in a project that spanned 1,200 stores nationwide, 30 depots and five Support Centres. The customer was also looking to deliver an initiative around flexible working and needed a partner that would support this drive and help create an agile business environment.

Krome delivered a full migration from XP to Windows 7 nationwide for stores and depots. This included a hardware refresh for any out of scope models and a remote build upgrade for the models still supported. Additionally we migrated their nationwide in store support centres from XP/W7 to W8.1.

“Working with Krome has exceeded our expectations and it’s been an incredible partnership. We’ve had true transparency and flexibility from the very beginning and despite some challenging timeframes we’ve been impressed time and time again. The team has provided second opinions when we faced challenges along the way and it’s been fantastic to have Krome’s expert support consistently,” stated the customer.

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