100% of Krome’s Clients Stated They Would Recommend Us – 28% Already Have!

2025 Annual Client Satisfaction Survey

In our latest Krome client satisfaction survey, we are pleased to report that 100% of our clients said they would recommend us, with 28% stating they already had.

We are proud to once again report outstanding client satisfaction across all areas of our business.

This year’s survey results represent the strongest performance in the 12-year history of our client survey, with 100% of respondents stating they would recommend Krome and consistently high ratings of good, excellent, or exceptional across every service department.

With a constant drive to improve and adapt, we’re committed to delivering exceptional service while leveraging our deep technology expertise to support your ongoing success. To ensure that we are meeting, or exceeding expectations, we survey our clients annually and share the results publicly.

The 2025 survey was distributed in January/February 2026 to any organisations that had partnered with Krome throughout the previous year, regardless of whether they were new or long-term Krome clients.

We’re delighted to report that we’re consistently achieving a high level of satisfaction in all areas of our business, with the majority of our clients rating us as good, excellent, or exceptional.

We received a response rate of 37% from the clients surveyed, ranging from new clients to Krome in 2025, to long-term clients that have dealt with Krome for 5 or more years.

100% Recommendation Rate

Out of the responses received:

• 100% of our clients stated they would recommend Krome to others.
• 28% of our clients stated they had already recommended Krome.
• 100% of clients rated our professional services as good to exceptional.
• 100% of clients rated our managed services as good to exceptional.
• 100% of clients rated our cyber security services as good to exceptional.
• 100% of clients rated our strategic advisory services as good to exceptional.
• 98% of clients rated our account management as good to exceptional.
• 96% of clients rated our helpdesk support as good to exceptional.

“Krome have been a consistently reliable and knowledgeable IT partner for us. Their teams bring strong technical expertise, a proactive and collaborative approach, and a clear commitment to high-quality delivery.”

Client feedback provided in the 2025 survey

How our clients said we compare to other partners.

What often sets Krome apart is our culture. Our clients regularly highlight the approachable, people-first ethos that runs throughout the organisation, from our engineers and service desk team through to our leadership team. We believe strong partnerships are built on trust, accessibility, and shared values, which is why we work hard to ensure every interaction reflects the care and attention our clients expect.

We take pride in going the extra mile, whether that means responding quickly when it matters most, offering proactive advice, or tailoring solutions to meet specific needs. Our clients often tell us that the care, responsiveness, and commitment they receive from Krome truly sets us apart from other providers.

When asked how we compare to their other technology partners, clients rated us:

“From my experience, the support and care from Krome is better than anyone else I have dealt with.”

Client feedback provided in the 2025 survey

Consistently achieving first-rate service levels

Over the past year, we have seen continued growth across our managed services and cybersecurity offerings, reflecting the increasing importance organisations place on resilient and secure technology environments. As we grow, our focus remains the same: delivering trusted expertise, responsive support, and a partnership-driven service that makes Krome a true extension of our clients’ teams.

We are always evolving, investing in new technologies, and refining our services to enhance our clients’ experience. For more than a decade, this survey has provided valuable insight into how we are performing and where we can continue to improve. Client feedback plays a vital role in helping us refine our services and maintain the high standards our clients expect.

We have been running our annual survey for the past 12 years now. Over these years, we’ve received an average rating of 97% of good, excellent, or exceptional across the business and an average recommendation rate of 98% overall.

If you would like to provide us with any feedback outside of our annual client satisfaction survey, please email feedback@krome.co.uk.

Download the full report

To download and view the full report, which includes the details of how our clients rate us across all areas of the business, client testimonials and more, please click on the link below.

Download 2025 Client Satisfaction Report