IT support you can rely on – delivered with flexibility & control.
- Fast, dependable, enterprise-grade IT support
- Fewer escalations, stable operations
Trusted by
Fits your organisation
Scales easily from essential support to enterprise-grade operations.
The right level of support
Tiered support ensures issues are resolved quickly and efficiently, first time.
Aligned to your operations
From business hours to 24×7, reducing escalations and day-to-day pressure.
UK Based, global coverage
A responsive team that integrates seamlessly, both remotely and on-site.
Consistent & reliable delivery
Consistent, predictable service levels
Reliable service levels that make IT performance easier to plan, manage, and report on.
Clear ownership from first contact
Managed through a structured support process with defined ownership and escalation.
Reliable, fast support delivered by the right expertise
Problems handled quickly by the appropriate level of expertise, ensuring fast resolution.
“An excellent and professional company with the customer’s needs at the forefront of everything. The customer service we receive is excellent – they do go above and beyond to ensure the service delivered is at its best.”
Structured and well-managed model
Designed to reduce risk, improve reliability, and increase productivity.
1. Structured onboarding
Sets clear foundations for reliable, effective support from day one.
- Systems understanding
- Environment documentation
- Access and security
- Seamless service transition
2. Tiered support
Fast resolution without unnecessary escalation or delay.
- First-line triage
- Second-line resolution
- Third-line expertise
- Subject matter experts & strategic advisory
3. Proactive monitoring
Reduces disruption, downtime & avoidable support noise.
- Continuous monitoring
- Early issue detection
- Preventive maintenance
- Reduced incident volumes
4. Service reviews & reporting
Visibility, control & confidence in ongoing service delivery.
- Monthly service reviews
- Performance reporting
- Trend identification
- Continuous improvement
No obligation – we’ll review your requirements and advise
Adapts to your organisation
From help to supplement your IT department to full support - our support structure can be quickly tailored to your business needs as they evolve.
First-line
Immediate support & fast triage
Second-line
Deeper technical troubleshooting & resolution
Third-line
Specialist expertise & critical issue resolution
Subject matter experts
Highly Skilled Consultants with deep knowledge
Structured to your needs
Remote support (primary delivery)
Fast, secure support delivered remotely to resolve issues quickly and efficiently.
On-site support (when required)
On-site expertise available for complex, business-critical, or hands-on requirements.
Scalable coverage
Standard hours
9 AM to 5 PM, Monday to Friday
(Excluding UK Bank Holidays)
Extended hours
8 AM to 8 PM, Monday to Sunday
(Excluding UK Bank Holidays)
24 x 7 x 365
“Eyes On Glass” Support at all times.
(Including UK Bank Holidays)
Talk to our team about how our flexible, dependable support can remove pressure and disruption from your team
No obligation – we’ll review your requirements and advise
“Krome consistently delivers above and beyond expectations and agreed service levels”
Explore more details
Download our IT support overview for a full, clear breakdown of our approach.