IT support you can rely on – delivered with flexibility & control.​

  • Fast, dependable, enterprise-grade IT support
  • Fewer escalations, stable operations

Explore our support model ↓

Trusted by

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Trusted by

Bupa logo in blue text with a stylised heartbeat line to the right of the word "Bupa" on a light background.
AFC Energy logo with stylised blue and orange lines forming triangular shapes next to the company name in blue and orange text.
Yellow background with bold black letters "N", "C" and "P" each inside separate squares.
Sainsbury's logo with the brand name in orange lowercase letters on a light background.
The image shows the Local Pensions Partnership Administration logo with the initials "LPP" in large white text on a teal background.
Direct Line Group logo featuring a colourful, stylised arrowhead shape next to the company name in dark blue text.

Fits your organisation​

Scales easily from essential support to enterprise-grade operations.​

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The right level of support​

Tiered support ensures issues are resolved quickly and efficiently, first time.​

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Aligned to your operations​

From business hours to 24×7, reducing escalations and day-to-day pressure.​

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UK Based, global coverage

A responsive team that integrates seamlessly, both remotely and on-site.​

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Consistent & reliable delivery

Consistent, predictable service levels

Reliable service levels that make IT performance easier to plan, manage, and report on.

Clear ownership from first contact

Managed through a structured support process with defined ownership and escalation.

Reliable, fast support delivered by the right expertise

Problems handled quickly by the appropriate level of expertise, ensuring fast resolution.

“An excellent and professional company with the customer’s needs at the forefront of everything. The customer service we receive is excellent – they do go above and beyond to ensure the service delivered is at its best.”

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Structured and well-managed model​

Designed to reduce risk, improve reliability, and increase productivity.

1. Structured 
onboarding

Sets clear foundations for reliable, effective support from day one.

  • Systems understanding
  • Environment documentation
  • Access and security
  • Seamless service transition

2. Tiered support

Fast resolution without unnecessary escalation or delay.

  • First-line triage
  • Second-line resolution
  • Third-line expertise
  • Subject matter experts & strategic advisory

3. Proactive monitoring

Reduces disruption, downtime & avoidable support noise.

  • Continuous monitoring
  • Early issue detection
  • Preventive maintenance
  • Reduced incident volumes

4. Service reviews & reporting

Visibility, control & confidence in ongoing service delivery.

  • Monthly service reviews
  • Performance reporting
  • Trend identification
  • Continuous improvement

No obligation – we’ll review your requirements and advise

Adapts to your organisation

From help to supplement your IT department to full support - our support structure can be quickly tailored to your business needs as they evolve.

First-line

Immediate support
& fast triage

  • User access support
  • Email and application setup
  • Device and peripheral support
  • Basic connectivity troubleshooting
  • Ticket logging and routing
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Second-line

Deeper technical troubleshooting & resolution

  • Operating system setup
  • Device configuration and patching
  • Network performance investigation
  • Application support resolution
  • Recurring request analysis
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Third-line

Specialist expertise & critical issue resolution

  • Infrastructure and server support

  • Cloud platform expertise

  • Security event response

  • Performance and stability optimisation

  • Root cause improvement

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Subject matter experts​

Highly Skilled Consultants with deep knowledge

Typical areas covered:

  • Backup & disaster recovery
  • Microsoft 365 & modern workplace
  • Microsoft Azure & cloud platforms
  • Cybersecurity & compliance
  • Network architecture
  • Virtualisation platforms

Strategic advisory services:

  • DR & incident response
  • AI strategy & business enablement
  • Change & adoption management
  • Cybersecurity, risk & compliance
  • M&A integration & IT alignment
  • Centralised IT strategy & optimisation
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View tiered delivery examples

Structured to your needs

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Remote support (primary delivery)

Fast, secure support delivered remotely to resolve issues quickly and efficiently.

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On-site support (when required)

On-site expertise available for complex, business-critical, or hands-on requirements.

Scalable coverage

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Standard hours

9 AM to 5 PM, Monday to Friday

(Excluding UK Bank Holidays)

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Extended hours

8 AM to 8 PM, Monday to Sunday

(Excluding UK Bank Holidays)

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24 x 7 x 365

“Eyes On Glass” Support at all times.

(Including UK Bank Holidays)

Discuss your IT support requirements

Enter your details and our expert team will give clarity on providing fast, flexible, dependable support:

“Krome consistently delivers above and beyond expectations and agreed service levels”

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Explore more details

Download our IT support overview for a full, clear breakdown of our approach.

Download our IT support overview (PDF)

Or, explore the wider Krome website →

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