In addition to their existing technical support telephone helpdesk, Krome now offers an online support portal for client’s technical support requirements; all support requests are logged and can be tracked within the online portal.
The new online support portal ensures transparency and traceability for all end user queries; maintaining the high service levels that clients are accustomed to receiving from the Krome Support Team.
Clients have their own login details for the online portal, and can post support queries directly into the system. The support site is monitored by Krome’s expert team of technical support consultants, who then have instant visibility of the issues as they are experienced, in real time.
Within the support system, clients can specify the level of urgency relating to their request, and the response times required, by choosing the appropriate incident level. For example: should your support request be of an urgent nature, you can specify the request at a ‘critical’ level, to ensure that your requirement is allocated accordingly, treated with the upmost importance, and by the appropriate consultant.
By using the online portal clients can submit new support cases as well as view and manage existing case status updates, clients are also able to request technical product advice directly from the technical team.
Find out more about our technical support services please call us on 01932 232345